Refund policy
Returns & Refunds
We back our products with a 90-day risk-free trial because we're confident you'll love them. If your PureBuds Pro aren't the right fit, getting a refund is straightforward.
How returns work
- Email steve@wepure.com.au with your order number
- We'll send you a prepaid return label
- Post your earbuds back in the original packaging
- Refund goes through as soon as they arrive
What you should know
- You have 90 days from the date you receive your order to return them
- Return shipping is on us, you won't pay a cent to send them back
- Original packaging makes the return easier and protects the product in transit
- Refunds go back to the original payment method you used at checkout
- Refunds usually show up in your account within 3 to 5 business days, depending on your bank or card provider
Need help?
Questions about a return or refund? Email steve@wepure.com.au